Support Center
Frequently Asked Questions
How do I track my order?
You will receive an order confirmation message via SMS or Telegram immediately after placing your order. You can use the Order ID provided in that message to check the status.
What is the delivery time?
Most orders are delivered within 2-3 business days within Addis Ababa.
How can I cancel my order?
Please contact the merchant directly using the contact information provided on the product detail page before the order is marked as 'shipped'.
Contact Us
For order-specific inquiries, please reach out to the seller directly from the product page. For general platform issues, you can contact us below:
Email: support@XCollections.et
Telegram: @XCollectionsSupport